As mentioned in my initial post, I am wondering if this is an issue with my PC OS, in that it will not/does not install the 64 bit version of the download. That is one of the ones suggested by Epson, and has been tried repeatedly (with a clean out of Epson files etc in between). I had already tried the download that you suggested, as it turns out. Thanks to you also for your time and effort in providing a response to my question. Really appreciate any assistance that can be provided. Sorry if this has been discussed previously, but I could not find any applicable topics. I am not averse to buying a more modern scanner, but I have also read where similar issues are occurring with later models (and other brands). Is this the issue, or is it something else? There is no facility in the Epson download to pick which version you want installed, and I end up with 32 bit every time. I have since read online that Windows 10 requires 64 bit drivers). (They had included instructions on renaming the existing Twain 32 and 64 folders to ‘OLD’). I noticed early on in discussions with Epson Support that my PC only has a Twain 32 folder, and mentioned this to them. I sometimes get a “unable to communicate with scanner” message, The scanner will perform anywhere from zero to 3 scans before it locks up and has to be cleared using Task Manager. They were quite patient and helpful, but ultimately the problem was not resolved.ĭuring this time I have done many complete uninstall/wipes of Epson software from the PC, and re-installed the latest driver from Epson (SFS1_WW_WIN_30u_41). System type : 64-bit operating system, 圆4-based processorįor weeks – even before the upgrade to 20H2 – I have been struggling to get my Epson Perfection 3490 scanner to work, even having lengthy online chats with Epson Support. Processor : Intel(R) Core(TM) i5 CPU 760 2.80GHz 2.79 GHz
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